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Need to know how Voice Recognition solutions can save you valuable time and money?

Click this link to go to our dedicated website for Rapport Voice Recognition Solutions Pty Ltd

Voice Recognition is used by Australian businesses large and small plus government departments, the staff at the Australian Tax Office (ATO), judges, medical and legal practices plus a wide variety of other business people who recognise the benefits of this simple to use technology.

 

 


 

 
 

SearchSMB.com has this to say about Disaster Recovery Planning. Link to SearchSMB.com

Disaster recovery is a very misleading name for one of the most important issues in an IT operation. It's not about recovering from a disaster. In fact, it's just the opposite. Your company must continually plan and manage the disaster recovery process. This involves up-to-date technology and well-informed IT staff members (in-house or outsourced) to implement several phases of your disaster recovery plan. Your business must be up and running at all times. In the small and medium-sized arena, this is even more crucial, as resources and budgets are usually more scarce, and a disaster - whether a human error or a technological one - could easily damage your credibility.

The Rapport I.T. Solutions' - How, What and Why of I.T. Business Continuity Planning & Disaster Recovery Planning. 

(A plain English guide about being prepared for the events you hope won’t occur)

Businesses are increasingly dependent on computers, networks, internet access, email and other I.T. technology. If these resources fail or are removed (even for a short time), major impacts may be felt. These impacts may include:

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An inability to carry on operations.
 

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Data loss.
 

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Loss of critical controls.
 

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Damage to credibility.
 

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Breach of regulatory provisions and of course
 

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Financial loss.

Business Continuity Planning and Disaster Recovery Planning consists of much more than having a data backup procedure. 

Business Continuity Planning we define BCP as the process of identifying risk scenarios and implementing actions to proactively reduce the likelihood of the occurrence of the risk scenario.

Disaster Recovery Planning – we define DRP as the process of planning for the recovery from the removal or failure of  I.T. resources. 

The purpose of such planning is to ensure client/customer retention, by minimizing the length of business interruptions and ensuring the maintenance of quality operations through protecting key I.T. systems and resources.  
 

How We Approach I.T. Business Continuity Planning & Disaster Recovery Planning. 

We have a structured methodology which provides a systematic approach as well as important checkpoints in the process. 

Our approach consists of 6 stages 

1.      Business Impact Analysis (including identification of threats and vulnerabilities).

2.      Conduct a Backup Audit and a Disaster Recovery Audit.

3.      Analysis.

4.      Report and Presentation.

5.      Implementation of Approved Recommendations.

6.      Testing. 

 

Stage 1 - Business Impact Analysis Including Identification of Threats And Vulnerabilities

The first step in a business continuity process is to:

bulletRecognise the potential risk scenarios and
 
bulletTo consider the potential impacts of each type of disaster or event.

This is critical - how can you properly plan for a disaster if you have little idea of the likely scenarios and/or impacts on your business/organization?

Having determined the risk scenarios and impacts, it is equally important to consider the magnitude of the risks which could result in these impacts. Again, this is a critical activity - it will determine which scenarios are most likely to occur and which should attract the most attention during the planning process.

Some of the common risk scenarios include:

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Electrical power failure.
 

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Communications services breakdown – Internet access.
 

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Serious information security incidents via virus, malware or hacking.
 

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Loss of records or data.
 

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Electrical storm damage – I.T. equipment including network equipment and wiring. 
 

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I.T. system component failure.
 

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Theft.
 

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Fire.
 

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Loss of access to office and thus access to I.T. equipment.
 

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Disclosure of sensitive information.
 

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Environmental Disasters - Flood, Earthquake, Subsidence

 

 


 

Stage 2 - Conduct A Backup Audit And An I.T. Disaster Recovery Audit

We have a structured series of questions and checklists to obtain the information required for us to make a considered assessment and analysis of your risks and likely impacts.
 

Stage 3 - Analysis 

After collating the information obtained from the Audit process and your identified prioritising of risk issues, we will analyse this information and prepare recommendations. 

Stage 4 - Report And Presentation

We will supply you with a written report with our analysis, recommendations and proposals for processes to minimise the risk scenarios identified and/or prioritised. We can also prepare a DRP or assist you to prepare your own DRP. 

Stage 5 - Implementation of Recommendation

If weaknesses are identified that require additional equipment or processes we will work with you to implement these items. 

Stage 6 - Testing 

The true value of BCP (Business Continuity Planning) and DRP (Disaster Recovery Planning) is recognised in your ability to minimise risk situations and the impact of risk situations when they occur. But rather than wait until risk situations to occur, it is prudent to periodically test the processes and equipment put in place. This will allow you to confirm the success of the processes and refine the response. We strongly recommend periodic testing of your implementation.

 

 

 

It May Be The Smaller Issues That Are Important Also

People often think in terms of the building burning down as a disaster, and of course this is a disaster, but for some businesses, being without Internet access for a period of 12 or 24 hours may be classed as a disaster and thus of sufficient importance as to warrant a plan or equipment in place to avoid or mitigate the situation. Possibly there are “small” issues in your business that have the potential to have a large impact??  

In some industries a formal BCP and DRP are required by law – for all businesses it makes good business sense.  

Putting I.T. Business Continuity Planning and Disaster Recovery Planning in place is more than a five-minute exercise - but it may be the difference between your business suffering a major financial setback or a relatively minor inconvenience.

Please note Business Continuity Planning and Disaster Recovery Planning services that are offered by Rapport I.T. Solutions are I.T. specific. While ensuring that you have BCP and DRP in place for your I.T. structure is important,  there may be other business processes, staff issues, key personnel issues that should be considered as part of an overall BCP and DRP.  These additional items should not be excluded in your overall planning process.    

If you would like to more information about I.T. Business Continuity Planning and Disaster Recovery Planning – please talk to us. 

Home Up

 

How do we provide you with a professional approach to making the most of your Information Technology investment?

We approach IT with a business view rather than a purely technical view.

We leverage a team of experienced professionals.

We utilise consistent industry best practices.

Our maintenance procedures are policy driven.

We communicate.

We give you one point of call and responsibility for all your IT needs and advice.

We become your partner in IT assisted business improvement.

 

 


 
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