Proactive Maintenance

Need to know how Voice Recognition solutions can save you valuable time and money?

Click this link to go to our dedicated website for Rapport Voice Recognition Solutions Pty Ltd

Voice Recognition is used by Australian businesses large and small plus government departments, the staff at the Australian Tax Office (ATO), judges, medical and legal practices plus a wide variety of other business people who recognise the benefits of this simple to use technology.

You don't wait for your company vehicles to break down before you call your local dealer or mechanic - so why would you run your computer system on the basis of "I'll call someone only when we have a problem"?

Smart business owners recognise the real cost in dollars and cents of having a computer or the whole system down. It makes sense to be proactive in maintaining your computer system. The more "up" time your computer system has the more productive you are. We work to provide more "up" time. Our emphasis is on avoiding problems.

The starting point for proactive maintenance is automated monitoring.

Automated Monitoring means implementing software systems that have the ability to keep Rapport I.T. Solutions informed by email or internet communication sent from your system at regular scheduled intervals (generally daily). Automated Monitoring can provide information such as:

	Backup success or failure.
	Image creation.
	Antivirus software status.
	Hard Drive free space.
	Hard Drive health
	Server Performance.
	Security Updates and Patch Management.
	CPU utilisation on server/s.
	Memory utilisation on server/s.
	Number of user connections.
	Server error messages.
	Running and failed processes and services.
	Trends across key items such as Disk usage, CPU (processor), RAM.
	Security Intrusion.
	Additional as required by specific sites.

Proactive Maintenance

Proactive Maintenance includes some or all of the following.

	Regular testing of the ability to restore from backup.
	Regular testing of the ability to restore from imaging.
	Weekly application of Security Patches and other necessary updates to Servers.
	Weekly application of Security Patches and other necessary updates to Workstations.
	IMPORTANT - Response to relevant issues notified by Monitoring system such as failed services, antivirus not updating, security issues, server error messages, server performance issues.
	Additional based on your specific needs.

How do we provide you with a professional approach to making the most of your Information Technology investment?

We approach IT with a business view rather than a purely technical view.

We leverage a team of experienced professionals.

We utilise consistent industry best practices.

Our maintenance procedures are policy driven.

We communicate.

We give you one point of call and responsibility for all your IT needs and advice.

We become your partner in IT assisted business improvement.

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RAPPORT: noun - A friendly relationship in which people understand each other very well. (Oxford English Dictionary)