We approach IT with a business view rather than a purely technical view.

Technology for technology sake is of little or no business value. We bring together business and technology skills. We can demonstrate the practical business benefits of a range of technologies and provide the skills needed to implement technology to address business challenges.
 

We leverage a team of experienced professionals.

Whether you have problem that need solving or a project to  implement you need to know that you are getting the right advice.

e.g. If you need a Microsoft Small Business Server installation you can feel confident that installation will be successful because on our team we have two Microsoft Small Business Specialists.

e.g. If we are implementing a Document and Electronic Information Management solution - you have access to certified installers and trainers etc. 
 

We utilise consistent industry best practices.

We utilize best of breed products and services. Many of the names will be familiar to you - Microsoft, Intel, HP (Hewlett Packard) etc. We don't use "no name" brands in our business and we won't recommend them to you. When we implement a solution for you - it will be based on proven technologies and methodologies. For further information link to Hardware and Software
 

Our maintenance procedures are policy driven.

We place a high emphasis on proactive maintenance. Where ever possible we want to know about a developing issue before it eventuates. To do this we offer a range of monitoring and maintenance services. When you nominate a maintenance program we have a documented and scheduled delivery system. Monitoring can be implemented by automated systems that notify us of current status, issues developing etc. For more information link to Scheduled Maintenance.

We communicate.

RAPPORT: noun - A friendly relationship in which people understand each other very well. (Oxford English Dictionary)

Whether we are solving a problem or implementing a solution - we keep you up to date with what is happening. If you are using a scheduled maintenance plan you will receive monthly reports detailing who initiated the action, what action was taken, etc. We also hold periodic meetings to review the overall picture of your I.T system.
 

We give you one point of call and responsibility for all your IT needs and advice.

With the growing convergence and interdependence of I.T equipment it makes sense to have one point of call when an issue arises.

How much time is lost by your staff or you when you install that new $5K, $10K or $20K colour printer/photocopier/scanner/emailer/faxer and it doesn't work properly or it impacts on something on your network that you or the printer company didn't think about/know about ? Or that new great Line Of Business (LOB) program that just was installed but now the Server is running so slowly everyone is complaining.

When you involve Rapport I.T. Solutions as your trusted I.T. advisor - we work with you and for you to make sure all your I.T. infrastructure works well together. Our tech people talk with their tech people and you end up with no surprises. And a system that works!
 

We become your partner in IT assisted business improvement.

As a Small to Medium Business (SMB) it makes sense to have a strong relationship with an trusted I.T. partner.